Online Banking FAQ
What is Online Banking?
Do I have to register to use Online Banking?
Is Online Banking safe?
Online Banking is very safe. We’ve taken every step possible to ensure our system meets the latest security standards, including using the most up-to-date encryption methods, software and firewalls. In addition, your account number is not sent across the Internet.
How can you guarantee the security of my banking information?
We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:
- Your banking information never travels the Internet without encryption protection.
- Log-in sessions have a time-out limit and after the limit is reached you are required to login again.
- PIN (Personal Identification Number) guessing is deterred and reported.
- Multi-factor authentication enhances security to allow safe and secure online banking from anywhere.
We are constantly developing and implementing security enhancements to ensure the integrity of our Online Banking system. Our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure.
What do I need to access Online Banking with Great Southern?
You will need an active Online ID and Password, a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. If you do not have an Online ID and Password yet, click here to enroll now.
We support the current and prior major releases of Internet Explorer, Firefox, Safari, and Chrome. When a new version is announced as Release to Web (RTW), support will cease for the third-oldest major version.
How much does Online Banking cost?
How frequently will my account information be updated?
Can I change my ID?
Can I change my Online Banking password at any time?
- Must contain at least 1 letter
- Must contain at least 1 number
- Must contain at least 1 special character +_%@!$*~
- Must be between 8 and 25 characters in length
- Must not match or contain your ID
- Must not match the previous Password
What do I do if I forget my Online Banking ID or password?
After how many invalid login attempts will I be locked out of Online Banking?
On a normal business day, how late can I make a funds transfer?
What if I make a transfer on a weekend or holiday?
Can I change or stop a transfer on the day it is scheduled?
How do I add or delete accounts to Online Banking?
How much history can I see online?
You will be able to access up to 90 days of transaction history. In addition, if you enroll your account in eDocuments you will be able to access up to 18 months of statement history . The statement history will begin to build from the date you enrolled in Online Banking.
What happens if I don’t log off of the system?
The system has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using the system, you will have to login to resume banking.
What are Online Banking Alerts?
Online Banking Alerts are notifications that you can set up to receive either by email or when you login to Online Banking. Online Banking clients must have a valid email address in order to receive email alerts automatically.
What Online Banking Alerts can I set up for my accounts?
There are four types of alerts you can receive: Event Alerts, Balance Alerts, Item Alerts and Personal Alerts.
Event Alerts are designed to notify you when something occurs on your account(s). Examples of Event Alerts include:
- Notification when an electronic deposit (ACH credit) is received.
- Notification when an electronic withdrawal (ACH debit) occurs.
- Notification of Insufficient Funds. (NSFs)
- Notification of maturing CDs.
Item Alerts can be set up to notify you when a particular check number posts to a selected account number.
Personal Alerts can be set up to remind you of anything you’ve designated for a particular date.
How do I add an Alert?
Once you have logged into Online Banking, select the following:
- Options menu
- Alerts sub-menu
- Select the alert you would like to create.
You can choose how you will be alerted by selecting either Alert menu when logging in [to Online Banking] or Alert me in an email.
Click on the submit button to complete the setup. (Only one can be selected, but multiple alerts can be set up on each account.)
How do I verify or update my email address?
Once you have logged in to Online Banking, select the Options menu then the Personal sub-menu to add or change your email address.