Online Banking FAQ

Have questions? You’ve come to the right place.

Whether you’re just getting started with Great Southern Online Banking or want to explore advanced features like Online Banking Alerts or Transfers, you can find answers here. Choose an option below to learn more or check out the Other Options section find details about all of our convenient Online and Mobile Banking features.

What information do I need to enroll?

You will need a valid account number, Social Security number (SSN), the email address that is tied to your account at Great Southern Bank, and other personal information as it appears on your signature card or your most recent bank statement.

How do I update my email or other account information?

To update your email address or other information please call Customer Service, 800-749-7113 (Monday-Friday, 8 a.m. – 7 p.m.; Saturday, 8 a.m. – 6 p.m.), or contact your local banking center for assistance. You can find the nearest location here.

To what kind of accounts will I have access?

Most types of personal checking, savings, CDs, IRAs and loan accounts will show up automatically based on your account relationship.

Can I combine my business and personal accounts on the same Online Banking ID?

No, to help protect our customers from potential fraud and loss, Great Southern Bank’s Online Banking policy prohibits business and personal accounts from being connected on the same Great Southern Online Banking ID.

Business accounts and DBAs must be processed by Great Southern Bank Business Support Services. Please call Business Support Services, (417) 225-7020, or contact your local banking center for assistance.

Can I add an account that does not show up automatically?

Once you have your Great Southern Online ID and password, you can request additional accounts be added by using the secure Mail Message Center in Online Banking.

My link expired, what do I do now?

You may attempt to enroll up to three times. If you have been unsuccessful three times, please call Customer Service at 800-749-7113 for assistance.

Why was my application rejected?

There are several reasons why an enrollment may not be successful. Please make sure the following are true:

  • You are an owner on the accounts you are attempting to enroll
  • Information must be identical to what is printed on your signature card or latest bank statement
  • Date of birth, account number, and SSN may not include dashes or spaces
  • You do not already have an established Great Southern Online Banking ID
  • You are using the proper account number from a check or your signature card (see below)

How soon after I enroll in Online Banking can I enroll in Online Bill Pay?

Once your new online banking ID has been established, you can enroll in and begin using Online Bill Pay.

If you have questions about your enrollment, please call Online Banking at 855-853-9403, Monday – Friday, 8:00 a.m. – 5:00 p.m. CT for assistance.

What is Online Banking?

Online Banking is an Internet-based service that provides a safe and convenient way to access your Great Southern accounts. With Online Banking, you can view your accounts, transfer funds, order checks, retrieve bank statements, download transaction history, initiate stop payments, pay bills (optional), and communicate with the bank in a secure environment. Online Banking is a free service to customers.

Do I have to register to use Online Banking?

Is Online Banking safe? 

Online Banking is very safe. We’ve taken every step possible to ensure our system meets the latest security standards, including using the most up-to-date encryption methods, software and firewalls. In addition, your account number is not sent across the Internet. 

How can you guarantee the security of my banking information? 

We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below: 

  • Your banking information never travels the Internet without encryption protection. 
  • Log-in sessions have a time-out limit and after the limit is reached you are required to login again. 
  • PIN (Personal Identification Number) guessing is deterred and reported. 
  • Multi-factor authentication enhances security to allow safe and secure online banking from anywhere. 

We are constantly developing and implementing security enhancements to ensure the integrity of our Online Banking system. Our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure.

What do I need to access Online Banking with Great Southern? 

You will need an active Online ID and Password, a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. If you do not have an Online ID and Password yet, click here to enroll now.

We support the current and prior major releases of Internet Explorer, Firefox, Safari, and Chrome. When a new version is announced as Release to Web (RTW), support will cease for the third-oldest major version. 

How much does Online Banking cost? 

Online Banking is FREE to Great Southern customers. 

How frequently will my account information be updated? 

You will see transactions update to your account periodically throughout the day. The available balance of your checking and savings accounts will change during the day based on your activity. Any activity through Online Banking will be reflected immediately. All account activity processed within the bank will periodically be updated. All transactions will appear once these items are posted after the evening system update. 

Can I change my ID? 

Yes, you can. To change your 12-digit Online Banking ID to a name or number that’s easier to remember, log on to Online Banking, choose Options, then Personal ID, enter in a new ID. (You can still login using the 12-digit login ID at any time.) 

Can I change my Online Banking password at any time? 

You can change your password as often as you feel necessary and at any time. For your security, we strongly encourage you to change your password regularly. 
 
Password Rules
  • Must contain at least 1 letter
  • Must contain at least 1 number
  • Must contain at least 1 special character +_%@!$*~
  • Must be between 8 and 25 characters in length
  • Must not match or contain your ID
  • Must not match the previous Password
 

What do I do if I forget my Online Banking ID or password? 

If you lose/forget your ID or password, call Customer Service and with proper verification, your ID or a temporary password will be given to you. The Customer Service number is 800-749-7113.

After how many invalid login attempts will I be locked out of Online Banking? 

Three attempts can be made to access Online Banking. After three, the user will be locked out. 

On a normal business day, how late can I make a funds transfer? 

All transfers requested before 7:00 p.m. (CST) will be processed that day. Transfers after that time will be processed the next business day, provided funds are available. 

What if I make a transfer on a weekend or holiday? 

Transfers occurring on a Saturday, Sunday or bank holiday will be processed the following business day.

Can I change or stop a transfer on the day it is scheduled? 

Scheduled transfers can be modified, stopped, or deleted until 7:00 p.m. (CST) on the day they are scheduled. (Online bill payments cannot be modified on the scheduled day.)

How do I add or delete accounts to Online Banking? 

If you are already enrolled in Online Banking, send a secure message to Great Southern via the Online Banking Message Center requesting that an account be added or deleted. You must be an authorized signer to make this request. After we verify the information, the updates should be available by the end of the next business day.

How much history can I see online? 

You will be able to access up to 90 days of transaction history. In addition, if you enroll your account in eDocuments you will be able to access up to 18 months of statement history . The statement history will begin to build from the date you enrolled in Online Banking.

What happens if I don’t log off of the system? 

The system has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using the system, you will have to login to resume banking. 

What are Online Banking Alerts?

Online Banking Alerts are notifications that you can set up to receive either by email or when you login to Online Banking. Online Banking clients must have a valid email address in order to receive email alerts automatically.

What Online Banking Alerts can I set up for my accounts?

There are four types of alerts you can receive: Event Alerts, Balance Alerts, Item Alerts and Personal Alerts.
Event Alerts are designed to notify you when something occurs on your account(s). Examples of Event Alerts include: 

  • Notification when an electronic deposit (ACH credit) is received. 
  • Notification when an electronic withdrawal (ACH debit) occurs. 
  • Notification of Insufficient Funds. (NSFs) 
  • Notification of maturing CDs. 
Balance Alerts are designed to notify you when the balance in the designated account rises above or falls below the specified amount you’ve established.

Item Alerts can be set up to notify you when a particular check number posts to a selected account number.

Personal Alerts can be set up to remind you of anything you’ve designated for a particular date.

How do I add an Alert?

Once you have logged into Online Banking, select the following: 

  • Options menu 
  • Alerts sub-menu 
  • Select the alert you would like to create.

You can choose how you will be alerted by selecting either Alert menu when logging in [to Online Banking] or Alert me in an email.

Click on the submit button to complete the setup. (Only one can be selected, but multiple alerts can be set up on each account.)

How do I verify or update my email address?

Once you have logged in to Online Banking, select the Options menu then the Personal sub-menu to add or change your email address.