Online Banking FAQ
What is Online Banking?Online Banking is an Internet-based service that provides a safe and convenient way to access your Great Southern accounts. With Online Banking, you can view your accounts, transfer funds, order checks, retrieve bank statements, download transaction history, initiate stop payments, pay bills (optional), and communicate with the bank in a secure environment. Online Banking is a free service to customers.
Do I have to register to use Online Banking?Yes. Enroll now.
Is Online Banking safe?
Online Banking is very safe. We’ve taken every step possible to ensure our system meets the latest security standards, including using the most up-to-date encryption methods, software and firewalls. In addition, your account number is not sent across the Internet.
How can you guarantee the security of my banking information?
We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:
- Your banking information never travels the Internet without encryption protection.
- Log-in sessions have a time-out limit and after the limit is reached you are required to login again.
- PIN (Personal Identification Number) guessing is deterred and reported.
- Multi-factor authentication enhances security to allow safe and secure online banking from anywhere.
We are constantly developing and implementing security enhancements to ensure the integrity of our Online Banking system. Our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure.
What do I need to access Online Banking with Great Southern?
You will need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. Netscape Navigator 4.5 (or higher) or Microsoft Explorer 5.0 (or higher) support this type of encryption.
How much does Online Banking cost?Online Banking is FREE to Great Southern customers.
How frequently will my account information be updated?You will see transactions update to your account periodically throughout the day. The available balance of your checking and savings accounts will change during the day based on your activity. Any activity through Online Banking will be reflected immediately. All account activity processed within the bank will periodically be updated. All transactions will appear once these items are posted after the evening system update.
Can I change my ID?Yes, you can. To change your 12-digit Online Banking ID to a name or number that’s easier to remember, log on to Online Banking, choose Options, then Personal ID, enter in a new ID. (You can still login using the 12-digit login ID at any time.)
Can I change my Online Banking password at any time?You can change your password as often as you feel necessary and at any time. For your security, we strongly encourage you to change your password regularly. Passwords must be 6 to 8 digits in length, alpha numeric, and include a special character.
What do I do if I forget my Online Banking ID or password?If you lose/forget your ID or password, call Customer Service and with proper verification, your ID or a temporary password will be given to you. The Customer Service number is 800-749-7113 or 417-887-4400.
After how many invalid login attempts will I be locked out of Online Banking?Three attempts can be made to access Online Banking. After three, the user will be locked out.
On a normal business day, how late can I make a funds transfer?All transfers requested before 7:00 p.m. (CST) will be processed that day. Transfers after that time will be processed the next business day, provided funds are available.
What if I make a transfer on a weekend or holiday?Transfers occuring on a Saturday, Sunday or bank holiday will be processed the following business day.
Can I change or stop a transfer on the day it is scheduled?Scheduled transfers can be modified, stopped, or deleted until 7:00 p.m. (CST) on the day they are scheduled. (Online bill payments cannot be modified on the scheduled day.)
How do I add or delete accounts to Online Banking?If you are already enrolled in Online Banking, send a secure message to Great Southern via the Online Banking Message Center requesting that an account be added or deleted. You must be an authorized signer to make this request. After we verify the information, the updates should be available by the end of the next business day.
How much history can I see online?
You will be able to access up to 90 days of prior transactions, as well as 3 months of previous statements. The statement history file will begin to build from the date you signed up for Online Banking.
What happens if I don’t log off of the system?
The system has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using the system, you will have to login to resume banking.
What are Online Banking Alerts?
Online Banking Alerts are notifications that you can set up to receive either by email or when you login to Online Banking. Online Banking clients must have a valid email address in order to receive email alerts automatically.
What Online Banking Alerts can I set up for my accounts?
There are four types of alerts you can receive: Event Alerts, Balance Alerts, Item Alerts and Personal Alerts.
Event Alerts are designed to notify you when something occurs on your account(s). Examples of Event Alerts include:
- Notification when an electronic deposit (ACH credit) is received.
- Notification when an electronic withdrawal (ACH debit) occurs.
- Notification of Insufficient Funds. (NSFs)
- Notification of maturing CDs.
Item Alerts can be set up to notify you when a particular check number posts to a selected account number.
Personal Alerts can be set up to remind you of anything you’ve designated for a particular date.
How do I add an Alert?
Once you have logged into Online Banking, select the following:
- Options menu
- Alerts sub-menu
- Select the alert you would like to create.
You can choose how you will be alerted by selecting either Alert menu when logging in [to Online Banking] or Alert me in an email.
Click on the submit button to complete the setup. (Only one can be selected, but multiple alerts can be set up on each account.)
How do I verify or update my email address?
Once you have logged in to Online Banking, select the Options menu then the Personal sub-menu to add or change your email address.