Bill Pay FAQ


Well, there’s just nothing fun about this one, apart from its super-convenience! Use Great Southern Bill Pay to make payments to businesses or people (we’re talking to you, utilities and mobile services!). Payments are fast, secure and you’ve just saved stamps, checks, and maybe an occasional trip across town.

How do I get started?

  1. Log in to Online Banking or the Great Southern Mobile Banking App (view more app features)
  2. Select “Bill Pay” and enroll
  3. You’ll receive a confirmation email within two business days
  4. Once you’re confirmed, you may add payees and start making and scheduling payments


Frequently Asked Questions

Bill Pay is an online bill payment system that allows you to send an electronic or check remittance to a business or person within the United States.
The optional Bill Pay Service is free to customers who are signed up for free Electronic Statements through eDocuments with Online Banking services. Otherwise, the fee is $4.00 per month for up to 10 payments; any additional payments are $.40 each (expedited payments may have an additional fee).
After you are enrolled, you can add accounts from the Bill Pay tab in Online Banking or by sending a request to us using the Secure Mail Message Center on the Mobile App.

Check payments should be scheduled at least 10 business days in advance of when you want the payment to actually be posted at the payee.

Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee.

NOTE - You may want to set up a payment to yourself so you can see how the system works.

When you are setting up a new payee, you must enter the payee name. This will automatically search to see if the payee accepts electronic payments. If not, it will automatically produce a check. Once you have set up the payee, you can look at the VIEW PAYEES screen, and you will see a field that will tell you if the payee accepts electronic or check payments.
For an electronic payment, the system will attempt the payment twice on the scheduled date at 7:00 a.m. & 2:00 p.m.. The system will attempt the payment twice again the next business day at the same times if funds are not available the first day. After that the payment cancels if the funds are not available.

If a check is returned, it is up to the receiver to re-present, and they can only re-present one time..
You can pay any individual or business in the United States.
There is no limit to the number of payees you can have.
Yes, but your payments may be limited by your normal daily account limits.
You may enter, edit, or delete payments scheduled Monday through Saturday up until 2:00 p.m. (CST) the day before the scheduled payment date.
To cancel a bill payment you have scheduled, you must cancel the payment online before 2:00 p.m. (CT) on the business date prior to the date the payment is scheduled to be debited from your account.
Scheduled payments that fall over a weekend will be processed on following business day. Any new payments that are scheduled over the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the following day after the holiday.
No, once the electronic item is submitted, it will be processed. We cannot place a stop payment on electronic payments after the item has been processed.
If the payee is paid electronically, the funds come out of your account the day your payment is made. If the payee is paid by check, the funds will come from your account the day the check clears.
Yes, your memo will appear on paper check bill payments.