Your debit card works in conjunction with your checking account. Simply pay with your card, and the amount of the purchase is deducted from your checking account.
You are limited to $2,000.00 per day in point of sale (POS) transactions. To increase them, please call (800) 749-7113
Call us immediately at (800) 749-7119 if you discover your card is lost, stolen or has been used without authorization: (800) 749-7113
Chip cards are debit and credit cards that contain a microchip. This chip technology offers customers an added layer of security, providing enhanced protection against fraud.
Each time a chip card is used at a chip-enabled terminal, a unique transaction code is generated that cannot be replicated; making it more difficult for criminals to fraudulently duplicate the card.
While chip technology will provide additional security and help reduce the risk of fraud, it cannot completely eliminate fraud and card compromises from occurring. It is still important to keep your card number and PIN secure.
There is no need to request a chip debit card. We are issuing chip debit cards to all customers in phases. We will send a communication to the email address on file when your card has been ordered.
You may activate your chip debit card by completing any PIN-based transaction or at a Great Southern ATM. Your current debit card will remain active for 30 days after your chip debit card has been ordered. Please activate and begin using your new chip debit as soon as possible to prevent any issue.
Once your chip debit card has been activated, your old debit card will deactivate automatically. As your debit card number will not change, please dispose of your old debit card securely.
Yes. Your new chip debit card will have the same number and PIN as your non-chip debit card, but the expiration date and 3-digit security code will change.
You can change your PIN at any Great Southern ATM or Great Southern location.
Yes. While your debit card number and PIN will remain the same, please update your expiration date and 3-digit security code information to prevent any issue with future payments.
No. There are no additional fees.
Chip cards do everything the magnetic stripe on your current card does. To make a purchase, insert the chip side of the card into the terminal with the chip facing up. Leave your chip card in the terminal and follow the prompts on the screen. The terminal will prompt you to remove your chip card when the transaction is complete.
In order to authorize the transaction, the chip must maintain contact with the terminal to generate the unique transaction code. If you remove your card too soon, your transaction will be cancelled.
Yes. If a merchant is not chip-enabled, you may swipe the magnetic stripe on the back of your chip card. Please be aware that swiped transactions are not protected by the additional security of chip card technology.
No. Your chip debit card can still be used to make purchases online. There are no additional requirements for these transactions.
Yes. You can still use your chip card to get cash, check your balance and more. If the ATM is chip-enabled, be sure to insert your card with the chip facing up. Your chip card will be held in the ATM and you will be prompted to remove your card when the transaction is complete.
Not all U.S. merchants accept chip cards at this time. In these instances, swipe the magnetic stripe on the back of your chip card.
Also, when traveling outside of the U.S., some unattended terminals require a different PIN technology than you normally use in the U.S. In these situations, find an attended terminal to complete your transaction or use an alternative payment method, such as local currency.
Our fraud prevention system flags any unusual activity on your debit card, which could result in your card being declined at out-of-state or foreign merchants. To keep your card secure and accessible while abroad, just give us a call before you leave.
Debit Card Services
Please visit any Great Southern Bank location to obtain a new debit card.
It’s not a perfect world. If your debit card does get lost or stolen, please contact us as soon as possible and we’ll take immediate action to secure your account.
Monday-Friday: 6:30 a.m. - 9 p.m. CT
Saturday-Sunday: 8 a.m. - 9 p.m. CT