Fraud Watch is a transaction notification system that automatically alerts customers to potentially fraudulent activity on their Great Southern Debit Card. Potentially fraudulent activity is determined by the type, amount and location of the transaction.
If a debit card transaction appears potentially fraudulent based on the type, amount, and location of the transaction, Great Southern may temporarily deactivate your debit card to protect your account. In addition, Great Southern will request a customer response by a verification text message or automated phone call, based on which contact information we have on file.
Upon receiving the verification text message or phone call, if the transaction is marked as authorized, the debit card will remain active/be reactivated and available for use. If the transaction is marked as unauthorized, the debit card will be deactivated/remain deactivated and will not be available for further use.
Customers with a mobile phone number on file will receive a verification text message, allowing them to respond to the text to indicate the transaction as authorized or unauthorized. Customers without a mobile phone number on file will receive a transaction verification phone call, allowing them to use the keypad on their phone to indicate the transaction as authorized or unauthorized. All customers will receive email notifications, in addition to one of the above contact methods, provided we have an email address on file. Please note it’s strongly recommended that the customer replies on authorized or unauthorized activity by text message or phone call; processing of email replies may be delayed.
Fraud Watch text messages will originate from 473-34.
Automated Fraud Watch phone calls will originate from (877) 504-7703.
No. Fraud Watch notifications and verifications are provided by text message or automated phone call.
No. All Great Southern customers will automatically be enrolled in Fraud Watch notifications.
No. Fraud Watch notifications can be received via a text message or a phone call.
No. Fraud Watch is free service offered to all customers to add additional fraud protection to their account(s). Check with your wireless carrier for fees that may apply.
Unsubscribing from Fraud Watch notification will not remove your Great Southern Debit Card from the Fraud Watch system. Your debit card may still be deactivated if potentially fraudulent activity is detected; however, you will not be notified and will need to contact our Debit Card Services Department at (855) 853-9400 to verify the transaction. To unsubscribe from all Fraud Watch notifications:
- Text Messages: Reply STOP to the most recent Fraud Watch text message
- Phone Calls: Contact our Debit Card Services Department at (855) 853-9400
- Emails: Contact our Debit Card Services Department at (855) 853-9400
Failure to respond may result in deactivation of your debit card to ensure the protection of your account.
Please visit the Banking Center nearest you to begin the dispute process and obtain a replacement debit card. We can print your new debit card in our office and it will be available for use before you leave the office.
If you aren’t nearby a Great Southern Bank location, please contact our Debit Card Services Department at (855) 853-9400 to request a new debit card be mailed to you.
Failure to respond may result in deactivation of your debit card to ensure the protection of your account. If your debit card is deactivated because you failed to respond to the transaction verification, please respond to the text message you received or return the Fraud Watch automated call to mark the transaction as authorized or unauthorized.