Debit Card Upgrade
At Great Southern Bank, we are committed to providing our valued customers with the best banking experience possible. As part of this commitment, we are excited to announce an upcoming upgrade to our debit card services system. This upgrade primarily involves enhancements to our Fraud Watch system, which is designed to protect your debit card from unauthorized use.
We have compiled a comprehensive list of Frequently Asked Questions (FAQs) to address any queries or concerns you may have regarding this upgrade. We understand that change can raise questions, and we are here to provide clarity and ensure a smooth transition.
Q1: When is the debit card upgrade taking place?
A1: The upgrade to our debit card processing system will take place on Monday, October 23, 2023.
Q2: What actions do I need to take for this upgrade?
A2: No action is required from your end. Simply be prepared to respond promptly to Fraud Watch alerts when they occur.
Q3: Can you tell me more about the enhanced protection mentioned?
A3: Certainly! Fraud Watch, our debit card fraud alert system, is an additional layer of protection for your Great Southern Bank debit card, and it's provided to you at no additional cost*.
Q4: I heard the text alert number is changing. What's the new number?
A4: Starting October 23, Fraud Watch text alerts will come from the number 37268. Be sure to save this number in your contacts for easy recognition.
Q5: What is the Fraud Watch "learning period" mentioned in the announcement?
A5: With the upgrade, the fraud alert system will take some time to relearn your spending patterns. Initially, you may receive more alerts as it adapts to your habits, but these alerts will decrease over time.
Q6: How will I be contacted if suspicious activity is detected?
A6: If we detect suspicious activity, we will reach out to you via email, text, and an automated phone call. Please note that texts and calls will only occur between 8 a.m. and 9 p.m. Your prompt response to any of those alerts will help ensure you don’t have a service disruption.
Q7: Tell me more about the 24/7 access to the Fraud Prevention Center.
A7: We're excited to offer you 24/7 access to the Fraud Prevention Center as part of this upgrade. You can speak to a representative at any time if you have questions or concerns regarding your debit card's security.
Q8: Can you provide details about the changes related to ATMs?
A8: Starting October 23, you'll have the convenience of making debit card PIN changes at any Great Southern Bank ATM. Additionally, you'll be able to view your secondary accounts while at the ATM.
Q9: Are there any additional charges or data costs associated with these changes?
A9: No, there are no additional charges. However, data rates may apply for text alerts. We recommend checking with your carrier for specific details on any potential data costs.
Q10: Where can I find more information about this upgrade and these changes?
A10: If you have any additional questions or concerns, feel free to reach out to our Customer Service team at 800-749-7113. Your security and satisfaction are our top priorities.
Q11: Will there be a Case ID associated with suspected fraud cases, and why is it important?
A11: Yes, each suspected fraud case will now be assigned a unique Case ID number, which will clearly appear in the texts and emails you receive. This Case ID is important because when you talk to a representative regarding a suspicious activity alert, they may request this ID number to quickly access and assist you with your specific case. It helps streamline the process and ensures efficient resolution of any concerns you may have.
*Data rates may apply. See carrier for details.