COVID-19 Response

A message from Joe Turner, President and CEO.

Throughout our 97-year history, the communities Great Southern serves have seen a lot of ups and downs. Through it all, we have always stood ready to assist our customers and the towns and cities where we do business. Whether it was difficult economic conditions or natural disasters, our customers have always been able to count on Great Southern - not only to be open and serve their needs, but to be an active and supportive partner in their communities. Building relationships with customers since 1923 has taught us that people need us the most when times are most challenging. We're here and ready to serve.


We're open for business.

At Great Southern, the health, safety and well-being of our customers, associates and communities is our top priority. To help prevent the spread of COVID-19 and in an abundance of caution, all Great Southern lobbies will be available by appointment only beginning Monday, November 23, 2020. All drive-thru services and hours remain unaffected. Please use our Location and ATM finder to find the location nearest you. If you need to access the lobby, please schedule an appointment prior to your visit. Please avoid banking center visits if you are sick, have been exposed to the virus, or have traveled to a high-risk area.

Rest assured, we are deeply committed to being responsive to the needs of all of our customers and associates. We appreciate your understanding during this time.


Your money is safe and readily accessible.

There's no need to withdraw large amounts of cash or take other extreme financial measures during this time. The best place for your money is in a safe, sound financial institution, where it is insured by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC-insured funds. Please visit the FDIC's website, FDIC.gov, or more information regarding how your deposits are protected. To determine how much of your money is insured, use the FDIC's Electronic Deposit Insurance Estimator (EDIE).

 

Keep in touch with your money.

Online and Mobile Banking are our most convenient locations. Both services are free, secure, and give you anytime access to your accounts. You can deposit checks, make payments, view transactions, check balances, find an ATM or ITM, and more.

Not an Online Banking user?

Enroll now and then download the mobile app.

Already an Online Banking user?

Download the mobile app now*. 

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We are here to help.

We are very sympathetic to all of those who may be affected by the unprecedented event. We understand that the current situation may cause financial uncertainty and hardships. If you’re affected by COVID-19 and need help with your accounts, please reach out to us. If you're experiencing difficulty with making your monthly Great Southern loan payments, please complete the  COVID-19 Loan Payment Relief Form.

 

CARES Act stimulus payments.

Per the IRS/United States Treasury, the first round of stimulus payments will begin posting to customer accounts on Wednesday, April 15, 2020. Customers can use our convenient Online and Mobile Banking services to verify their deposit was received. These stimulus payments are being sent in waves, if you don't see a deposit on Wednesday, please continue monitoring your account. For taxpayers who don't use direct deposit, physical checks will be mailed in the coming weeks.

The IRS website has information available to answer your questions. If you haven't filed taxes in recent years, want to know if you qualify, or need to update your information with the IRS, please visit https://www.irs.gov/coronavirus/economic-impact-payments for more details.


Support for small businesses.

Directly through the Small Business Administration, the Economic Injury Disaster Loan (EIDL) program is available for small businesses seeking assistance related to COVID-19. Visit www.SBA.gov for more information. 


Beware of scammers.

Unfortunately, many scam artists have taken advantage of the pandemic and have come up with a variety of cons that can be especially damaging during this time. We have a handful of tips to help you protect yourself, but you can always visit www.ftc.gov/coronavirus/scams-consumer-advice for more information. 

 

  1. Be wary of who you provide personal or financial information to. 
  2. Don't respond to texts, emails or calls about checks from the government.
  3. For information on vaccinations, visit the CDC or WHO websites directly. 
  4. Ignore ads for home test kits. 
  5. Hang up on robocalls.
  6. Do some research before making any COVID-related donations. 
Please remember that we will never ask you for your name, password, PIN, or other confidential account information if we reach out to you. 

Please check back for further updates. We will get through these challenges together as a community and nation.

For updates on COVID-19, please visit the Centers for Disease Control (CDC) and the World Health Organization (WHO).

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