Heartbleed Bug FAQ

We have been made aware of a significant security vulnerability called the “Heartbleed Bug” (OpenSSL Vulnerability). This bug is a flaw in the programming on secure websites that could potentially put your personal information at risk, including passwords, credit card information and email addresses.

We are in the process of assessing all of our systems to determine if there are any known vulnerabilities and will continue to review those until we are confident we have covered all areas of concern.

At this time, we do not believe we are affected as all reviewed software shows that we are not outwardly vulnerable. As we continue to research this issue, if any vulnerability is identified, we will take all necessary steps to ensure your information is safe. Below you will find a brief FAQ about what this means and certain recommendations to help ensure your information security.


Who is affected?

Anyone who utilizes the internet can be affected by the “Heartbleed Bug”. Most active users of the Internet have likely been exposed, since a majority of websites use the Open SSL software. At this time, it is unknown whether any cyber-criminals have actually exploited the bug.

Are my bank accounts safe?

Yes, your accounts are safe and bank customers are generally protected from any unauthorized transactions. Great Southern actively monitors customer accounts and uses many different systems to protect your information including rigorous security standards, encryption, and fraud detection software. If you notice suspicious activity on your account(s), you should contact your local banking center or Customer Service at 800-749-7113 immediately.

What is Great Southern Bank doing?

Great Southern Bank is actively researching the possible impact of the “Heartbleed Bug” and is taking appropriate actions to ensure that it has no impact on you. As we continue to research this issue, if any vulnerability is identified, we will take all necessary steps to ensure your information is safe.

What should I do?

Given the abundance of the issue on the internet, we recommend you change your password very frequently to help ensure the security of your information. If you are using a common password to access your bank information, we recommend you change it to a new, unique password that you do not use for any other website.

We also recommend that you change your password immediately and change it again within the next few weeks to ensure further security of your information.

Additionally, you should monitor your account regularly and report suspicious transactions to us immediately. Please also be beware of phishing scams – or emails with malicious links – that will attempt to get additional sensitive information from you. As a reminder, Great Southern Bank, or any other legitimate financial institution, will never request information from you in this manner.

Additional Information

If you have further questions about this or if you spot suspicious activity on your account contact your local banking center or Customer Service at 800-749-7113 immediately.