Debit Card Compromise

Target Data Breach

Friday, January 10, 2014

As you may recall, on Thursday, December 19, 2013, US-based retailer Target confirmed that it had experienced a data breach affecting nearly 70 million customers. Some Great Southern Bank customers had been identified as having used their debit cards at a Target store during the timeframe of the breach.

 

What is Great Southern doing to help protect my accounts?

As a precautionary measure and to help protect your accounts, Great Southern Bank has been monitoring these accounts watching for any potential fraudulent activity.


What will happen to my debit card?
Due to heightened risk of fraudulent activity, your old debit card is now deactivated. Shortly after the breach had been reported, Great Southern Bank issued each affected customer a new debit card. By now, you should have received the new card at the address we have on file for you. If you have not already, please activate and begin using your new card.

 

What if I have a REDcard through Target?
Customers who have a REDcard (this is essentially a Target debit card that is linked to the customer's checking account) should contact Target immediately at 1-866-852-8680 to cancel that card.


How is Great Southern Bank notifying their customers if they are affected?
Customers whose cards will be deactivated due to the breach will receive an email, if we have a correct address on file, and a letter.

 

What should customers do if they have questions or cannot locate the new card that was mailed to them?
Customers with questions or who cannot locate the new debit card that was mailed to them should contact their local banking center or our Customer Service Department at 800-749-7113.

For more information on this breach, please feel free to visit the following sources:

Target News Release
Krebs on Security