Debit Card Compromise

Potential Wendy's Data Breach

February 4, 2016

US-based restaurant chain Wendy’s recently reported that it may have experienced a data breach affecting customers nationwide. Some Great Southern Bank customers were identified as having used their debit cards at a Wendy’s restaurant during the suspected time frame of the breach, and we have identified fraud on cards that have been utilized at Wendy’s locations in certain market areas during this time frame.

What is Great Southern doing to help protect my accounts?

As a precautionary measure and to help protect customer accounts, Great Southern Bank has closed all debit cards used at Wendy’s in the past 90 days in areas where fraud has already occurred. The areas affected are Iowa, Kansas, Nebraska and South Dakota.

We have identified additional customers throughout our franchise who have used their card at a Wendy’s restaurant within the past 90 days. We will monitor these accounts as usual and take appropriate steps if fraudulent activity is identified.

What will happen to my debit card?

Debit cards will be deactivated immediately for customers who are in the affected areas and used their debit card at Wendy’s in the last 90 days. These customers will receive a new debit card in the mail within 10 business days.

We’ll continue to monitor all accounts that had a debit card transaction at a Wendy’s store in the previous 90 days. Should we see fraud begin to occur in these areas, we’ll take appropriate action to protect these customers.

I can’t wait 10 business days for a new card. What should I do?

Customers who wish to get a new debit card immediately can visit any Great Southern Bank location and request a new card which will be issued instantly. Customers should bring their ID with them as it will be necessary for a new card to be issued.

If a customer gets a new card at a banking center, they should destroy the card they receive in the mail.

How is Great Southern Bank notifying their customers if they are affected?

Customers who are potentially affected by the breach will receive an email, if we have a correct address on file, and a letter notifying them of the incident, and that new cards have been ordered.

What should customers do if they have questions?

Customers with questions can call their local banking center or our Customer Service Department at 855-225-0112.