Great Southern Bank

Great Access Online Banking

Online Banking is an Internet-based service that provides a safe and convenient way to access your Great Southern accounts. With Online Banking, you can view your accounts, transfer funds, order checks, retrieve bank statements, download transaction history, initiate stop payments, pay bills (optional), and communicate with the bank in a secure environment. Online Banking is a free service to customers.

Do I have to register to use Online Banking?

Yes. Enroll now.

Is Online Banking safe?

Online Banking is very safe. We’ve taken every step possible to be sure our system meets the latest security standards, including using the most up-to-date encryption methods, software and firewalls. In addition, your account number is not sent across the Internet.

How can you guarantee the security of my banking information?

We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:

Your banking information never travels the Internet without encryption protection.
Log-in sessions have a time-out limit and after the limit is reached you are required to login again.
PIN guessing is deterred and reported.
Multi-factor authentication enhances security to allow safe and secure online banking from anywhere.

We are constantly developing and implementing security enhancements to ensure the integrity of our Online Banking system. Our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure.

Learn more about our security

Learn more about identity theft

What do I need to access Online Banking with Great Southern?

You will need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. Netscape Navigator 4.5 (or higher) or Microsoft Explorer 5.0 (or higher) support this type of encryption. TEST YOUR BROWSER HERE.

How much does Online Banking cost?

Online Banking is FREE to Great Southern customers.

How frequently will my account information be updated?

You will see transactions update to your account periodically throughout the day. The available balance of your checking and savings accounts will change during the day based on your activity. Any activity through Online Banking will be reflected immediately. All account activity processed within the bank will periodically be updated. All transactions will appear once these items are posted after the evening system update.

Can I change my ID?

Yes, you can. To change your 12-digit Online Banking ID to a name or number that’s easier to remember, log on to Online Banking, choose Options, then personal ID, put in a new ID. (You can still login using the 12-digit login ID at any time.)

Can I change my Online Banking password at any time?

You can change your password as often as you feel necessary and at any time. For your security, we strongly encourage you to change your password regularly. Passwords need to be 6 to 8 digits in length, either alpha, numeric or a combination.

What do I do if I forget my Online Banking ID or password?

If you lose/forget your ID or password, call Customer Service and with proper verification, your ID or a temporary password will be given to you. The Customer Service number is 417-887-4400 or 1-800-749-7113.

After how many invalid login attempts will I be locked out of Online Banking?

Three attempts can be made to access Online Banking. After three, the user will be locked out.

On a normal business day, how late can I make a funds transfer?

All transfers requested before 7 p.m. (Central time) will be processed that day. Any transfers after that time will be honored the next business day, provided funds are available.

What if I make a transfer on a weekend or holiday?

Transfers set to occur on a Saturday, Sunday or bank holiday will be processed on the following business day.

Can I change or stop a transfer on the day it is scheduled?

Scheduled transfers can be modified, stopped, or deleted until 7 p.m. (Central time) on the day they are scheduled. (Online bill payments cannot be modified on the scheduled day.)

How do I add or delete accounts to Online Banking?

If you are already enrolled in Online Banking, send a secure message to Great Southern via the Online Banking Message Center requesting that an account be added or deleted.You must be an authorized signer to make this request. We will verify the information and the updates should be available by the end of the next business day.

How much history can I see online?

You will be able to access up to 90 days of prior transactions, as well as 3 months of previous statements. The statement history file will begin to build from the date you signed up for Online Banking.

What happens if I don’t log off of the system?

The system has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using the system, you will have to login to again resume banking.

What are Online Banking Alerts?

Online Banking Alerts are notifications that you can set up to receive either by e-mail or when you login to Online Banking. Online Banking clients must have a valid e-mail address established in order to receive e-mail alerts automatically.

What Online Banking Alerts can I set up for my accounts?

There are four types of alerts you can receive: Event Alerts, Balance Alerts, Item Alerts and Personal Alerts.

Event Alerts are designed to notify you when something occurs on your account(s). Examples of Event Alerts include:

Notifying when an electronic deposit (ACH credit) is received.
Notifying when an electronic withdrawal (ACH debit) occurs.
Notifying of Insufficient Funds. (NSFs)
Notifying of maturing CDs.

Balance Alerts are designed to notify you when the balance in the designated account rises above or falls below the specified amount you’ve established.

Item Alerts can be set up to notify you when a particular check number posts to the account number selected.

Personal Alerts can be set up to remind you of anything you’ve designated for a particular date.

How do I add an Alert?

Once you have logged into Online Banking, select the following:

Options menu
Alerts sub-menu
Choose the alert you would like to establish.

You can choose how you will be alerted by selecting either Alert menu when logging in [to Online Banking] or Alert me in an e-mail.

Click on the submit button to complete the setup. (Only one can be selected, but multiple alerts can be set up on each account.)

How do I verify or update my e-mail address?

Once you have logged in to Online Banking, select the Options menu then the Personal sub-menu to add or change your e-mail address.

Bill Pay Service

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What is Bill Pay?

Bill Pay Service is an online bill payment system that allows you to send an electronic or check remittance to any business/person within the United States.

How much does Bill Pay cost?

The optional Bill Pay Service is FREE to customers who are signed up for free e-statements with their Online Banking services. Otherwise, the fee is $4.00 per month for up to 10 payments; any additional payments are $.40 each.

How do I add the optional Bill Pay Service if I did not select it when I applied for Online Banking?

Go to Great Access Online Banking and click on “Mail Message Center” and send a request to enroll.

How far in advance should I set up a payment to ensure it is paid on time?

Check payments should be scheduled at least 10 business days in advance of when you want the payment to actually be posted at the payee.

Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee.

NOTE - You may want to set up a payment to yourself so you can see how the system works.

How do I know if a payee is electronic or check?

When you are setting up a new payee, you must enter the payee name. This will automatically search to see if the payee accepts electronic payments. If not it will automatically produce a check. Once you have set up the payee, you can look at the VIEW PAYEES screen, and you will see a field that will tell you if the payee accepts electronic or check payments.

What if I do not have enough money in my account for the payments I have scheduled?

For an electronic payment, the system will continue to attempt payment until funds are available and the account will be debited immediately. For checks, the system will also continue to attempt payment until funds are available, but the account will not be debited until the check is presented.

Whom can I pay with Bill Payment?

You can pay any individual or business in the United States.

How many payees may I set up?

There is no limit to the number of payees you can have.

Can I edit payee addresses?

No. You will have to set up a new payee with the correct address and delete the old one. But, deleting the old payee will remove the history of that payee. You can leave the old payee listed to retain your history of that payee.

Can I have multiple payments to the same payee on the same day?

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.

Are there minimum and maximum payment amounts?

Yes, the minimum amount you may make a payment for is $0.01. The maximum amount is $9,999.99.

How late in the day can I enter, edit, or delete a payment?

You may enter, edit, or delete payments scheduled Monday through Saturday up until 10:00pm (Central time) the day before the scheduled payment date.

How do I cancel a bill payment?

To cancel a bill payment you have scheduled, you must cancel the payment online before 10 p.m. (Central time) on the business date prior to the date the payment is scheduled to be debited from your account.

What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the following day after the holiday.

Can I place stop payments for electronic bill payments or can I delete the electronic item once it has been submitted?

No, once the electronic item is submitted, it will be processed. We cannot place a stop payment on electronic payments after the item has been processed.

When will the money be taken out of my account?

If the payee is paid electronically, the funds come out of your account the day your payment is made. If the payee is paid by check, the funds will come from your account the day the check clears the bank—just as if you had written it from your checkbook.

Will the memo field I fill out when setting up a payment be passed on to the payee?

Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off.

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